Troubleshooting
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      2. Dental
      3. Troubleshooting

      Broken Dexter Steps

      If you have a broken Dexter that needs to be repaired, please follow the following procedure:

      • To request a replacement for a damaged Dexter, instructors must fill out the Inventory Issue Form and provide detailed information about the issue.

      • Once the supply team receives the request, they will send a new Dexter replacement along with a return label. Instructors can use the same shipping box they received with the replacement to send the broken Dexter back to our HQ office.

      • DO NOT include rod, mask or top of head with your shipment. 

      COMMON QUESTIONS:

      • How long does it typically take for the supply team to review the request and send a replacement Dexter? 
        • Around 5-10 business days.
      • What should instructors do if the rod, mask, or top of the head is broken?