Preparation for potentially difficult situation and setting them up for success
Describe the positive/expected behavior
“Sylvia, I have some feedback to share with you, and I'd like us to discuss it constructively. When we talk, please maintain eye contact, stay composed, refrain from arguing. Please actively listen, and let's engage in a positive conversation.”
Give reason:
“I am bringing this feedback up because it is causing issues in the classroom. I want to ensure we avoid these issues in the future for all parties involved.”