Please contact your Campus Manager before handling any Dentrix issues on your own.
PLEASE NOTE: We do not have paid phone support because the charge is $190 per occurrence. This guide is only for troubleshooting services; not for installation. Zollege's Administrative Office handles all software installation. If for some reason you come across an installation need, please contact your Campus Manager.
- Open http://www.dentrix.com/ on your Google Chrome browser and https://remote.dentrix.com/ on a second Google Chrome Browser. Both computers will need to be open in order to communicate. This is a must.
- Click on Support, then click Contact Support.
- Scroll down to Click to Chat
- Click on Click to Chat and fill out the form:
- Full Name (Your Name)
- Customer ID (Access ID) - 75157
- Practice Zip Code - 78613
- Product - 'Dentrix'
- Description of Problem: BE DETAILED
- Then hit 'Submit'
- You will see a window pop up from Henry Schein Representative to start a chat with you.
- The representative will ask you for permission to access the conversation.
- They will then ask you to confirm the issue and for contact information in case the conversation is lost.
- Once all of this is completed, the representative will ask you to open a new browser to https://remote.dentrix.com/.
- You will then click in the 'Session Key' window to input the key you are provide you with.
- The representative will then remote into your computer and fix the issue. They may ask you to recreate the issue and then take over.
- Please confirm that this issue has been taken care of with your Campus Manager.