---
title: Broken Dexter Steps
description: If you have a broken Dexter that needs to be repaired, please follow the following procedure:
---

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# Broken Dexter Steps

## If you have a broken Dexter that needs to be repaired, please follow the following procedure:

- To request a replacement for a damaged Dexter, instructors must fill out the [Inventory Issue Form](https://vandelayeducation.formstack.com/forms/school_inventory_issue) and provide detailed information about the issue.
- Once the supply team receives the request, they will send a new Dexter replacement along with a return label. Instructors can use the same shipping box they received with the replacement to send the broken Dexter back to our HQ office.
- **DO NOT** include rod, mask or top of head with your shipment.

#### COMMON QUESTIONS:

- How long does it typically take for the supply team to review the request and send a replacement Dexter?  
    - Around 5-10 business days.
- What should instructors do if the rod, mask, or top of the head is broken? 
    - Complete the [Inventory Issue Form.](https://vandelayeducation.formstack.com/forms/school_inventory_issue)

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