---
title: How to reverse a drop
description: Head to the students profile in Hubspot. Change Enrollment Deal to appropriate stage - 'Started Class' if the class is still running 'Graduated' if the class is completed. On the left-hand panel, clea
---

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1. [Student Success Knowledge Base](https://knowledge.zollege.com/migration/studentsuccess?hsLang=en)
2. [Student Success SOP's](https://knowledge.zollege.com/migration/studentsuccess/student-success-sops?hsLang=en)

# How to reverse a drop

### Students Profile

1. Head to the students profile in Hubspot.
2. Change Enrollment Deal to appropriate stage -
   
     1. '***Started Class***' if the class is still running
     2. '***Graduated***' if the class is completed.
3. On the left-hand panel, clear the following settings:
   
     1. Has Drop Ticket
     2. Create Drop Ticket
     3. Drop Reason
     4. Withdrawal Date
     5. Last Class Attended (if applicable)
     6. CLICK **SAVE**

### Students Enrollment Deal

1. Head to the students Enrollment Ticket.
2. On the left-hand panel, clear the following settings:
   
     1. Drop Date
     2. Drop Reason
     3. Withdrawal Date
     4. CLICK **SAVE**

### Students Drop Ticket

1. Head to the students Drop Ticket.
2. Notify Compliance and Accounting in the '[drop-reversals](https://zollege.slack.com/archives/C035YP70JAJ)' channel in Slack.
   
     1. ex - '*Reversing drop for Student Name*!'
3. In the drop ticket, go to '**Actions**' \> '**Delete**'

### Canvas

1. Head to ZQL and search for the students start date.
2. Go to 'People'.
3. Click on the three dots in the upper righthand corner \> '**View Prior Enrollments**'
4. Select student and select '**Resume this Enrollment**'.

- [Department Overview](https://knowledge.zollege.com/migration/studentsuccess/department-overview?hsLang=en)
- [Student Success SOP's](https://knowledge.zollege.com/migration/studentsuccess/student-success-sops?hsLang=en#main-content)

    - [General SOP's](https://knowledge.zollege.com/migration/studentsuccess/student-success-sops?hsLang=en#general-sops)

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