Accommodations Process
Accommodations Process
Assigned To: Sarah Dungan, Karen Morgan, Jessica Myers
Category: Student Life Cycle
Department: Academic Advisor, Admissions, Campus Manager, Compliance, Student Support
SOP Rule: Trigger
Status: Approved by CEO and Implemented
Purpose
This SOP outlines the process for students requesting accommodations for disabilities under the Americans with Disabilities Act (ADA). It applies to all prospective and current students seeking accommodations within Zollege schools.
Scope
This SOP applies to Compliance and Admissions teams and ensures accommodation requests are reviewed fairly and in compliance with ADA.
Definitions
- Accommodation Request Form: Form completed by the student detailing requested accommodations.
- Disability Documentation: Medical or psychological records supporting the request.
- Student Expectations Standards: Guidelines outlining student responsibilities.
- Accommodations Committee: Team responsible for reviewing requests.
Responsibilities
- Compliance: Review requests, validate documentation, notify students.
- Admissions: Send forms, collect documents, forward to compliance.
- Accommodations Committee: Review and decide on requests within 14 business days.
Procedure
Step 1: Student Inquiry
- Provide ADA policy and instructions.
- Guide student through completing forms and documentation.
- Ensure submission via email.
Step 2: Incomplete Documentation
- Notify student of missing info.
- Request additional documentation.
Step 3: Complete Review
- Compliance reviews within 14 business days.
Step 4: Committee Review
- Used for complex cases.
- Decision communicated within 14 days.
Step 5: Final Decision
- Notify student of approval or denial.
- Arrange accommodations if approved.
Step 6: Staff Notification
- Notify Program Manager, Campus Manager, Academic Advisor.
Tools and Resources
- Accommodations Process & Script
- ADA Policies (Dental & Medical)
- Accommodation Request Form
Revision History
- 1st Version: 3/14/25
- 2nd Version: 5/14/25