Internal CPR Class Admin Process

Assigned To: Dan Tietz, Sarah Dungan, Karen Morgan, Jessica Myers

Category: Student Life Cycle

Department: Training Site Coordinator

SOP Rule: Cadence

Status: Approved and Implemented

Purpose

Defines the process for managing internal CPR classes including scheduling, roster management, and issuing certification eCards.

Scope

Applies to staff responsible for coordinating CPR classes, managing student rosters, and issuing certifications through AHA systems.

Trigger

• CPR class scheduled internally

Process Overview

Pre-Class Setup

• Determine monthly CPR class schedule
• Coordinate instructor assignments
• Create class in Enrollware with:
  • Course: Basic Life Support (BLS)
  • Instructor and location
  • Class time (AM or PM)
• Add students to roster (3 weeks prior)
• Ensure instructor-to-student ratio compliance
• Generate and send student list to instructor

Post-Class Processing

• Collect required materials:
  • Completed roster
  • Exam answer sheets
  • Course evaluations
• Update student statuses in Enrollware:
  • Complete (passed)
  • Cancelled (no show)
• Purchase BLS Provider eCards
• Assign eCards via AHA Atlas system
• Ensure correct student information (name and email)

Finalize Class

• Upload all documentation to Enrollware
• Finalize class roster
• Store eCard reference information

Correcting eCards

• Access AHA Atlas system
• Search for student record
• Edit incorrect name or email
• Save changes and resend updated card

Key Rules

• All students must be added before class
• Ensure accurate student information for certification
• Maintain required instructor-to-student ratios
• All documentation must be uploaded before finalization

Completion Criteria

• Class created and students added
• Student statuses updated
• eCards issued successfully
• Class finalized with all documentation uploaded

Tools and Systems

• Enrollware (Class and roster management)
• AHA Atlas (eCard issuance)
• Google Sheets (Tracking and scheduling)

Revision History

• Version 1: 05/21/2025
• Version 2: TBD
• Version 3: TBD