Logging & Returning Student Callbacks
This article contains 3 guidance items for advisors handling this student support scenario.
Q: A student left a voicemail — how soon must I call back?
Answer: Same business day when possible, no later than 24 hours. Log the call attempt and outcome on the HubSpot contact timeline.
Q: The student returned my call but I missed it. What's the right next step?
Answer: Post a brief request in #academicadvisors tagging the assigned advisor and add a HubSpot note. Avoid double-calling.
Q: How do I document the call?
Answer: Use the HubSpot 'Log call' feature, capture key points (concern, action promised, next step), and timestamp it.