---
title: Logging & Returning Student Callbacks
description: "Guidance for advisors on logging and returning student callbacks: response time expectations for voicemails, next steps for missed return calls using the #academicadvisors Slack channel, and how to document calls properly in HubSpot."
---
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# Logging & Returning Student Callbacks
## This article contains 3 guidance items for advisors handling this student support scenario.
#### Q: A student left a voicemail — how soon must I call back?
Answer: Same business day when possible, no later than 24 hours. Log the call attempt and outcome on the HubSpot contact timeline.
#### Q: The student returned my call but I missed it. What's the right next step?
Answer: Post a brief request in #academicadvisors tagging the assigned advisor and add a HubSpot note. Avoid double-calling.
#### Q: How do I document the call?
Answer: Use the HubSpot 'Log call' feature, capture key points (concern, action promised, next step), and timestamp it.
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