Releasing CCMA Certifications through NHA

Assigned To: Sarah Dungan, Dan Tietz, Jessica Myers, Trent Scipio, Carly Cavagnoli, Crystal May

Category: Student Life Cycle

Department: Academic Advisor

SOP Rule: Trigger

Status: Approved and Implemented

Purpose

Defines the process for releasing CCMA certifications to eligible students through the NHA system.

Scope

Applies to Academic Advisors responsible for verifying eligibility and releasing certifications for medical assistant students.

Trigger

• Student completes all program and certification requirements

Process Overview

1. Verify Eligibility

• Confirm externship completion (minimum 80 hours)
• Verify tuition is paid in full
• Confirm course completion and attendance requirements
• Ensure CCMA exam passed (score ≥ 390)

2. Access NHA System

• Log into NHA portal
• Select correct school location

3. Review Certification Queue

• Locate students pending certification release
• Verify eligibility before proceeding

4. Release Certification

• Grant certification in NHA system
• Finalize release process

5. Record Completion

• Ensure certification release is logged for tracking

6. Notify Student

• Send confirmation message
• Provide instructions for accessing certification

Key Rules

• All eligibility requirements must be met before release
• Minimum passing score is 390
• Certification must be released within 90 days
• Students must retake exam if not released within timeframe

Completion Criteria

• Eligibility verified
• Certification released in NHA
• Student notified
• Records updated

Tools and Systems

• NHA Portal
• Student records system
• Program catalog

Revision History

• Version 1: 03/21/2025
• Version 2: TBD
• Version 3: TBD