---
title: Rescheduling Certification Exams (CCMA, CPR)
description: Advisor guidance for rescheduling CCMA and CPR certification exams, covering eligibility checks, In-Class Drop status verification, CPR proctor coordination, and handling reschedule requests from parents of adult students.
---
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# Rescheduling Certification Exams (CCMA, CPR)
## This article contains 3 guidance items for advisors handling this student support scenario.
#### Q: A student wants to reschedule their CCMA exam — what do I check first?
Answer: Confirm the student is not in In-Class Drop status and that they have completed the prerequisite 80 hours. If both pass, book the next available seat with the testing partner.
#### Q: How do I handle CPR exam rescheduling?
Answer: Confirm whether the student needs a live skills check or online-only renewal before booking. Coordinate with the CPR proctor and log the new date in HubSpot.
#### Q: A parent is requesting the reschedule on behalf of an adult student — can I act on that?
Answer: Only with the student's documented authorization on file. Otherwise, route communication back through the student directly.
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