Rescheduling Certification Exams (CCMA, CPR)
This article contains 3 guidance items for advisors handling this student support scenario.
Q: A student wants to reschedule their CCMA exam — what do I check first?
Answer: Confirm the student is not in In-Class Drop status and that they have completed the prerequisite 80 hours. If both pass, book the next available seat with the testing partner.
Q: How do I handle CPR exam rescheduling?
Answer: Confirm whether the student needs a live skills check or online-only renewal before booking. Coordinate with the CPR proctor and log the new date in HubSpot.
Q: A parent is requesting the reschedule on behalf of an adult student — can I act on that?
Answer: Only with the student's documented authorization on file. Otherwise, route communication back through the student directly.