How to reverse a drop

Students Profile

1. Head to the students profile in Hubspot.

2. Change Enrollment Deal to appropriate stage -

   1. 'Started Class' if the class is still running

   2. 'Graduated' if the class is completed.

3. On the left-hand panel, clear the following settings:

   1. Has Drop Ticket

   2. Create Drop Ticket

   3. Drop Reason

   4. Withdrawal Date

   5. Last Class Attended (if applicable)

   6. CLICK SAVE

Students Enrollment Deal

1. Head to the students Enrollment Ticket.

2. On the left-hand panel, clear the following settings:

   1. Drop Date

   2. Drop Reason

   3. Withdrawal Date

   4. CLICK SAVE

Students Drop Ticket

1. Head to the students Drop Ticket.

2. Notify Compliance and Accounting in the 'drop-reversals' channel in Slack.

   1. ex - 'Reversing drop for Student Name!'

3. In the drop ticket, go to 'Actions' > 'Delete'

Canvas

1. Head to ZQL and search for the students start date.

2. Go to 'People'.

3. Click on the three dots in the upper righthand corner > 'View Prior Enrollments'

4. Select student and select 'Resume this Enrollment'.