Canvas Password Reset & Login Issues
This article contains 3 guidance items for advisors handling this student support scenario.
Q: A student reset their Canvas password but isn't receiving the email — what's the first step?
Answer: Confirm the Canvas account email matches the HubSpot email of record and have them check spam/promotions folders.
Q: The email never arrives even after multiple attempts. Now what?
Answer: Trigger an admin-initiated reset link. If that fails, open a #tech-requests ticket including the Canvas username and HubSpot contact link.
Q:Why is this urgent if the student just wants to log in?
Answer: Login blocks prevent CPE entry submissions and required coursework, which can delay certification.