Handling Last-Minute Student Cancellations & Reschedules
This article contains 2 guidance items for advisors handling this student support scenario.
Q: A student texted that they're sick and cancelling all meetings today — what do I do?
Answer: Acknowledge the message, mark today's session as an absence (or pending-excused if documentation will follow), notify the instructor and waiting peers, and proactively offer the next make-up slot. Add a HubSpot note.
Q: How do I cover for another advisor who is out unexpectedly?
Answer: Follow the Academic Advisor OOO Coverage SOP — pick up the open #academicadvisors items tagged to that advisor and respond before end of business day.