I received a call or email regarding a missed payment.

This article walks you through what to do in the event you're contacted about a missed payment.

A missed payment call or email means a scheduled payment failed due to insufficient funds or bank issues. To fix this, follow these steps:

1. Verify your bank account balance. 
2. Check if your bank has flagged the payment.
3. Resubmit payment through your invoice.

I checked for missed payments, but I am caught up

If you believe there's an error with the email, submit an 'Account Support' Support Ticket. Your Student Advisor will contact you with a resolution.