If you enter your email address and never get a password reset email, review the following password tips.
- Have you typed your email address correctly? Sometimes email addresses can be misspelled.
- Are you accessing the correct Canvas URL? You will not get the reset email if you are trying to reset your password on the correct site (learn.zollege.com).
- Are you the owner of your email address? If your email address is owned by someone else and you can't receive emails for that address, you won't be able to get the reset email. Contact the owner of the email address for assistance.
- Are you using the best browser? Our research has found that the Google Chrome browser works best. You can easily install Chrome by following these steps.
- Have you cleared your cache? Depending on your browser, clearing your cache may help your login issues. Please select your web browser from below:
- Google Chrome
- Safari
- Firefox
- Other - Please search your browser for 'browser name clear cache'
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